Frequently Asked Questions

1. What is Cognac?

Cognac is a type of brandy distilled from specific white grapes grown in the Cognac region of France. It is aged in oak barrels, often for many years, developing rich and complex flavours. Brandyclassics offers rare, single-estate Cognacs, including the prestigious Hermitage Cognac. Learn more on our Cognac Investment page.

2. What is Armagnac?

Armagnac is France’s oldest distilled brandy, produced in the Gascony region using traditional methods. It is often more rustic and fruity than Cognac, with a wide range of vintages available. At Brandyclassics, we specialise in luxury Armagnac, including rare vintages from Bas Armagnac.

3. What is Calvados?

Calvados is an apple or pear brandy from Normandy, France, known for its distinctive fruity character. It can be enjoyed neat, over ice, or in cocktails such as spritzes. It also makes an excellent gift for birthdays, anniversaries, or Christmas.

4. How should I store Cognac, Armagnac, and Calvados?

Keep your spirits upright in a cool, dark place away from direct sunlight and temperature fluctuations. Avoid storing them in the fridge. Proper storage preserves the quality and flavour over time.

5. Once opened, how do I keep my bottle?

After opening, keep the bottle tightly sealed and store as above. While spirits do not spoil like wine, prolonged exposure to air can alter their taste. For best enjoyment, consume within a reasonable period.

6. What delivery options do you offer?

We offer next-day delivery across mainland UK via Parcelforce. Orders are processed and dispatched by the end of the following working day. Delivery services include 24-hour for most mainland destinations, 48-hour, and 72-hour to outlying UK areas. If Saturday delivery is required, an order by 11 am the Friday before is required. 

7. Do you deliver internationally?

Yes, to most international countries. Delivery times vary depending on the destination. International shipments typically take 7 to 10 days. We ship to select US states — please see our terms and conditions for more information.

8. Can I track my delivery?

Yes. All deliveries are fully tracked until the point of delivery. You will receive shipment details once your order is dispatched.

9. What happens if I’m not home to receive my delivery?

A signature might be required for all deliveries. If you cannot be present, please arrange for someone else (an adult) to sign on your behalf to avoid delivery delays.

10. What payment methods do you accept?

We accept most major debit and credit cards online, including Visa, Mastercard, Solo, AMEX and UK Maestro. Bank transfers are possible by prior arrangement – please contact us before making a transfer.

11. My payment was declined. What should I do?

If your card issuer refuses authorisation, please check with your bank and try another card if possible. We cannot process or dispatch orders without payment authorisation.

12. What if my order arrives damaged?

Please contact us within 48 hours of receipt. We will assist you promptly to resolve any issues.

13. Do you offer personalised messages?

Yes, we do. Personalised messages make a memorable gift. Please contact us for details and customisation options.

14. How are your bottles packaged?

All orders are carefully packed using high-quality, eco-friendly materials to ensure safe delivery. We include personalised messages with every order to add a special touch.

15. What is the best way to enjoy these spirits?

Cognac, Armagnac, and Calvados can be savoured neat, with a drop of water, over ice, or in classic and modern cocktails. Try our Pineau Royale or Calvados spritz recipes for a refreshing twist.

16. What is Pineau des Charentes?

Pineau is a blend of young Cognac eau de vie and grape juice, aged in oak casks to develop a rich, sweet flavour. It is typically served chilled as an aperitif or paired with dessert.

17. Why choose Brandyclassics for luxury French spirits?

We specialise in rare, vintage, and single-estate spirits, offering expert curation, impeccable packaging, personalised service, and reliable next-day delivery across the UK.

18. Can I buy spirits as gifts?

Absolutely. Our range is ideal for gift ideas, including birthdays, anniversaries, and special occasions. Visit our Gift Ideas page for inspiration.

19. Do you provide product datasheets?

Yes, all Hermitage Cognac products and some other producers have product data sheets which will accompany the order. 

20. How can I contact Brandyclassics?

For any questions, bespoke requests, or assistance, please contact us. We’re happy to help you find the perfect spirit or gift.